PUAOPE017A - Coordinate resources for a multi-agency incident

PUAOPE017A
Coordinate resources for a multi-agency incident

This unit covers the competency required to bring together organisations and other resources to support an incident.Incidents that require such resource coordination are typically Level 3 incidents, which are characterised by degrees of complexity that may require the establishment of divisions for effective management of the situation. These incidents will usually involve delegation of all functions.This unit also coves the systematic acquisition and application of organisational, human and equipment resources in an incident.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Application

This unit applies to people who perform the role of emergency coordination at a Level 3 incident.

The authorisation to perform this role is subject to emergency state/territory emergency management arrangements.

Prerequisites

Not applicable.

Elements and Performance Criteria

ELEMENT	PERFORMANCE CRITERIA
1. Commence coordination	1.1 Coordination arrangements are invoked in accordance with agreed authority/responsibility. 1.2 Coordination function is established within an Incident Control Centre or facility in consultation with Incident Controller. 1.3 Coordination arrangements are communicated to participating organisations and to relevant authorities/organisations pertinent to the type of incident.
2. Establish and maintain a coordination network	2.1 Coordination network and structure is established appropriate to the nature and complexity of the incident . 2.2 Coordination network is integrated with the control and command activities to meet the objectives of the control plan using communications processes and systems as required. 2.3 Coordination network is expanded, contracted or modified in response to changes within the incident environment.
3. Manage resource requirements in accordance with control requirements	3.1 Resources are identified through the coordination network and external providers/authorities which may be appropriate to control requirements including sources of information and/or documents. 3.2 Resources are acquired to meet the requirements of the Incident Action Plan and Recovery Plan including personnel support activities. 3.3 Resources are supplied to meet operational requirements within negotiated timeframes. 3.4 Allocation of resources is monitored to ensure operational effectiveness and to confirm additional requirements.
4. Conclude coordination activities	4.1 An audit is undertaken to ensure resources are acquired and supplied in a cost-effective and efficient manner (where applicable) according to standard procedures. 4.2 Resources released from the incident are returned to providers as appropriate.
5. Review coordination	5.1 Debriefings are conducted to evaluate coordination effectiveness using consultative processes where appropriate. 5.2 Reports are produced as required and communicated in accordance with established protocols and agreed reporting mechanisms.

Required Skills

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

access information and support from the control facility

apply relevant agreements, codes of practice or other legislative requirements

communicate with colleagues and stakeholders effectively

deploy human and physical resources effectively and efficiently

implement coordination plans including predicting consequences and identifying improvements

manage logistics

use a range of information technology devices including computers

use equipment

use tools and techniques to solve problems

Required Knowledge

control and organisation command structure

electronic data exchange systems

focus of operation of work systems and equipment

incident site layout

other organisations' personnel and external authorities

principles and practices to conduct an activity which exercises elements of public safety management

radio frequency devices

resources including operative and non-operative personnel, materials, equipment and consumables

security and confidentiality of material

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Assessment must confirm the ability to: implement coordination response in accordance with control plan and within bounds of authority identify, select, prioritise, implement and evaluate appropriate strategies for the acquisition and deployment of resources in accordance with control and command plan requirements analyse resource requirements in accordance with present and future control requirements implement and maintain an effective communication system both internal and external to an incident monitor the deployment of resources in meeting control requirements maintain procurement and workplace records strategically react to changes within the incident environment incorporate risk management and contingency processes evaluate performance of coordination in meeting the requirements of control modify activities to cater for variations and changes in incident contexts and environments apply underpinning knowledge and skills when establishing plans describe consequences complete tasks identify improvements apply safety precautions relevant to the task show evidence of application of relevant workplace procedures including hazard policies and procedures, issue resolution procedures, job procedures and work instruction guidelines relating to the procurement of resources, quality assurance procedures (where in existence), privacy, confidentiality and security procedures, waste, pollution and environmental management recovery processes. Consistency in performance Competency should be demonstrated over time in a range of actual or simulated workplace environments.
Context of and specific resources for assessment	Context of assessment Competency should be assessed in an operational environment or in an industry-approved multi-agency simulated workplace environment. Specific resources for assessment Access is required to: incidents or simulation of incidents, in a multi-agency response environment equipment, personnel, facilities appropriate to the incident and within the bounds of responsibility as designated within the requirements of the Incident Controller
Method of assessment	In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook. Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment. Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include: direct observation interviewing the candidate journals and workplace documentation third party reports from supervisors written or oral questions

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.
Establishing coordination function may include considering:	Amenities Communication modes Equipment characteristics Logistical operations Parking Proximity to incident Security requirements Site access and exit requirements Size and type of structure Special incident requirements Support services
Type of incident (imminent or actual) may include:	Civil/political incidents such as: civil unrest economic eco-terrorism enemy attack general strike hostage situation/s sabotage terrorism Marine rescue Natural events such as: avalanche snow/ice/hail biological drought dust/sand storms earthquakes/land shifts extreme heat/cold fire (forest, grassland, urban) flood/wind driven water hurricane/typhoon landslide/mudslide lightning storm pandemic tornado/cyclone tsunami windstorm/tropical storm volcanic eruption Rescue Search Technological/industrial incidents such as: building/structure collapse business interruption dam/levee failure explosion/fire extreme air pollution financial collapse fuel/resource shortages hazardous material releases hazardous material spills power/utility failure radiological accidents strikes transportation accidents
Coordination network may include:	Community services organisations Contractors Equipment suppliers Gas and power agencies Land management agencies Local, state/territory and commonwealth government authorities Medical organisations Operative and support organisations Other emergency organisations Water Welfare and counselling organisations
Communications processes and systems may include:	Audio and visual recording mechanisms Communication responsibilities of personnel Data retrieval Data transfer Designation of appropriate modes and channels of communication Inter organisation liaison Interpersonal communications Procedures and protocols Radio communications Recording Security and authorisation assignment Storage and dispatch modes Telecommunications Types of technology - electronic data exchange devices
Resources may include:	Communication devices Equipment Local, state/territory and commonwealth governments Machinery Operations personnel Support personnel Technology devices Vehicles Volunteers
Identifying and acquiring resources may include:	Cost benefit analysis Geographical analysis Logistics Networking Supply-demand financial analysis
Sources of information and/or documents may include:	Applicable state, territory, commonwealth legislation and regulations which relate to: codes of practice conventions freedom of information environment protection equal employment opportunity and affirmative action equal opportunity memorandum of understanding/agreement occupational health and safety (OH&S) policies privacy and confidentiality legislation procurement procedures protocols public safety quality assurance procedures standards and certification requirements state of emergency workers compensation workplace relations Communications technology equipment Client requirements Emergency procedures Evacuation procedures OH&S procedures Oral, aural or signed communications Organisational and workplace operating procedures and policies Personal and work area procedures and practices Relevant Australian or international documentation in disaster/emergency management Standard operating procedures
Incident Action Plan may include:	Accommodation and welfare arrangements Communications Plan Incident objectives Information on alternative or fallback strategies Information Plan for dissemination of information to all stakeholders Information regarding the necessary logistical arrangements Management arrangements, including establishment of sectors and divisions Management structure if established Maps or site plans of the incident Medical Plan and consideration of OH&S issues Resources to be allocated to each division and sector Statement of current situation and predictions of the incident's likely development (including key risk exposures) Strategies to achieve defined incident objectives Structural chart depicting the personnel in the incident management arrangements, including establishment of sectors and divisions Timing of meetings and changeovers Traffic management
Recovery Plan may include:	Re-establishment of infrastructure Rehabilitation Relocation of members of the public
Personnel support activities may include supply of:	Catering Medical Rest/relief counselling services Sanitation Shelter Stress management services
Audit may comprise:	Damage reports Reconciliation Supply cost Supply mechanisms
Standard procedures may include:	Australian Standards Defence Instructions Doctrine pamphlets Job guides, other publications Manufacturers' handbooks, industry specifications and technical instructions OH&S regulations Organisational policies and procedures Procedure manuals Relevant local government byâ€‘laws Relevant state/territory or commonwealth legislation Routine Orders Standing Operating Procedures Standing Orders Written and verbal orders
Debriefings may include:	Financial analysis Logistics Operational analysis Performance evaluation Supply-demand
Consultative processes may include:	Clients Emergency management specialists Emergency organisations Higher authorities Media OH&S specialists Other professional or technical staff and/or organisations Public
Agreed reporting mechanisms will involve:	Authorisation Distribution and development of reports in accordance with regulatory and organisational requirements and may include: briefing papers coronial reports final reports legal reports media reports ministerial reports performance evaluations situation reports - within incident for external distribution status reports

Sectors

Not applicable.

Employability Skills

This unit contains employability skills.

Licensing Information

Not applicable.